Job Families

In FT Technology we have several job families, which describe the different roles and available and suggest career paths that our staff members might choose to follow.

Engineering

Engineers at early stages are Individual Contributors (hands-on), and later have the option to pursue a People Management role or track. Engineers can switch tracks, but must demonstrate the competencies and experience necessary for a role. These are described in a combination of a Job Description for a particular role, and the Competencies for that role.

Global Service Desk

Progression within Individual contributor roles can be achieved through the promotion process. Those choosing to pursue a People Manager role must demonstrate the competences and experience necessary, and complete a successful interview when a specific business need/role is available.

Operations

Progression within Individual contributor roles can be achieved through the promotion process. Those choosing to pursue a People Manager role must demonstrate the competences and experience necessary, and complete a successful interview when a specific business need/role is available.

Note: Workday positions are used rather than job titles with regional differences in the name of roles between the UK and Philippines. As an example, In the UK an Engineer is called a Systems Engineer whereas in the Philippines its an Ops Support Analyst.