Engineering competencies v2: a new suite of competencies are now available, view them here or read the FAQ to understand more about this change.

Team Manager (People Manager)

The competencies for Team Manager (People Manager) in Operations are outlined below. Before reviewing them, it is helpful to review how to use these competencies.

Planning and Organising

Effectively manages activities within the available people, resources and keeps to expected or communicated timelines. Includes contributing to task break-down and estimating.

Oversees the team’s time management and coordination, ensuring the success of initiatives, projects, and ongoing work.

Proficiency: Working knowledge

Independent Working

Works independently as an individual at each level, showing self-reliance and initiative, and takes responsibility for completing tasks and seeing them through to completion.

Leads a team independently, takes responsibility for the completion of team activities, initiatives and goals, and focuses on outcomes. Sets clear objectives for team members to drive success.

Proficiency: Practitioner

Problem Solving & Decision Making

Makes well-judged and timely decisions, identifies problems, and creates effective solutions.

Ensures a consistent approach to incident management and troubleshooting. Guides the team in implementing solutions and fixes, reviewing team decisions to ensure alignment with technology standards and strategic goals while helping solve complex issues

Proficiency: Practitioner

Business Impact

Recognises the broader business context and strategically aligns actions to support organisational goals.

Leads activities, initiatives and projects to enhance efficiency and drive innovation, impacting team performance. Starts aligning strategies with clear objectives and understanding the organisational vision.

Proficiency: Working knowledge

Communication

Effectively listens, understands, and conveys messages in a way that is appropriate to the audience - including verbal, written, use of diagrammes. Uses a range of techniques to influence and make persuasive arguments. Adopts a patient, empathic style, avoids jargon, and checks for understanding in others.

Leads meetings focused on driving results and clarity, listens actively, and adjusts communication styles to engage diverse team members, enhancing motivation through clear messaging.

Leads significant, high-impact incidents, ensuring timely communication with relevant stakeholders and senior executives.

Proficiency: Working knowledge

Team Work

Collaborates effectively across the organisation.

Facilitates collaboration and supports team members in achieving their goals, leads communication across divisions, resolving blockers, and ensuring shared credit across teams.

Proficiency: Working knowledge

Curiosity & Learning

Continuously seeks and creates opportunities for learning and growth.

Encourages continuous learning and development within the team, staying up to date with industry trends and departmental advancements.

Proactively seeks opportunities for personal and team growth while fostering a feedback-rich environment. Identifies and organises training as needed.

Proficiency: Working knowledge

Leadership of Self and Others

Guides oneself and inspires & develops others to achieve common goals. Reflects on their personal growth to identify areas to enhance their performance and for further development.

Effectively manages individuals and the team, delegating tasks and ensuring alignment with organisational goals. Fosters a supportive environment that encourages risk-taking and boosts motivation. Leads with empathy, promoting diversity and inclusion.

Proficiency: Working knowledge

Technical

Demonstrates and shares technical and domain expertise, and develops high-quality, secure and reliable software solutions following industry standards.

  1. Leads their team consistently to good technical outcomes, ensures appropriate engineering and operational decisions are made to account for technical debt, systems design, stability, reliability, monitoring, observability, and business needs.
  2. Continues to contribute to solution delivery in hands-on manner, while investing in design and quality reviews of team members contributions.
  3. Works to improve quality of solutions, operational excellence, use of tooling and delivery practices within the team.

Proficiency: Practitioner