Engineering competencies v2: a new suite of competencies are now available, view them here or read the FAQ to understand more about this change.

Senior Engineer 2 (Individual Contributor)

The competencies for Senior Engineer 2 (Individual Contributor) in Operations are outlined below. Before reviewing them, it is helpful to review how to use these competencies.

Planning and Organising

Effectively manages activities within the available people, resources and keeps to expected or communicated timelines. Includes contributing to task break-down and estimating.

Translates complex business requirements into detailed technical plans. Makes pragmatic trade-offs that balance technical priorities with speed of delivery and resolution of incidents

Proficiency: Working knowledge

Independent Working

Works independently as an individual at each level, showing self-reliance and initiative, and takes responsibility for completing tasks and seeing them through to completion.

Independently manages activities, initiatives, and projects, demonstrating autonomy by proactively addressing risks and ensuring stakeholder and team alignment​. Writes reports and organises reviews for complex incidents with a wide audience.

Proficiency: Working knowledge

Problem Solving & Decision Making

Makes well-judged and timely decisions, identifies problems, and creates effective solutions.

Resolves complex technical issues and requests using a range of tools and techniques.

Assesses and implements new tools and methods to enhance problem-solving capabilities.

During an incident demonstrates strong technical competency and troubleshooting skills, proactively collaborating with other teams to improve future operational response and resolution.

Proficiency: Working knowledge

Business Impact

Recognises the broader business context and strategically aligns actions to support organisational goals.

Has an excellent understanding of the FT’s business areas and a very good technological insight into the critical systems used. Suggest opportunities to optimise the use of people, processes, resources, and tools (e.g., funds, technology) and improve efficiency

Proficiency: Working knowledge

Communication

Effectively listens, understands, and conveys messages in a way that is appropriate to the audience - including verbal, written, use of diagrammes. Uses a range of techniques to influence and make persuasive arguments. Adopts a patient, empathic style, avoids jargon, and checks for understanding in others.

Effectively presents technical decisions and updates to the wider business, listens actively, manages crucial conversations, and provides quality feedback.

During major incidents, assesses and communicates broader business impact in a clear and timely manner.

Proficiency: Working knowledge

Team Work

Collaborates effectively across the organisation.

Leads by example in fostering a collaborative culture across teams. Coordinates efforts and builds consensus to drive project success. Contributes to wider FT initiatives aimed at improving the Technology team.

Proficiency: Working knowledge

Curiosity & Learning

Continuously seeks and creates opportunities for learning and growth.

Demonstrates continuous learning and continuous improvement in their own work, and encourages the same as part of the team’s work.

Proficiency: Working knowledge

Leadership of Self and Others

Guides oneself and inspires & develops others to achieve common goals. Reflects on their personal growth to identify areas to enhance their performance and for further development.

Guides and influences the team through expertise, and balances mentorship with project leadership. Oversees multiple activities and initiatives, ensuring progress and intervening when necessary to keep work on track.

Proficiency: Foundational

Technical

Demonstrates and shares technical and domain expertise, and develops high-quality, secure and reliable software solutions following industry standards.

  1. Makes highly impactful technical contributions of the highest quality and has in-depth knowledge of business critical systems.
  2. Provides guidance on activities, initiatives and projects to team members. Ensures team members have what they need to be successful in delivering them.
  3. Has good comprehension of technologies used and is able to share details of how the team can utilise them for ongoing improvement activities.
  4. Has ownership of tools and systems owned by the team, ensures they are up to date and secure.

Proficiency: Practitioner