The competencies for Senior Engineer 2 (Individual Contributor) in Operations are outlined below. Before reviewing them, it is helpful to review how to use these competencies.
Effectively manages activities within the available people, resources and keeps to expected or communicated timelines. Includes contributing to task break-down and estimating.
Translates complex business requirements into detailed technical plans. Makes pragmatic trade-offs that balance technical priorities with speed of delivery and resolution of incidents
Works independently as an individual at each level, showing self-reliance and initiative, and takes responsibility for completing tasks and seeing them through to completion.
Independently manages activities, initiatives, and projects, demonstrating autonomy by proactively addressing risks and ensuring stakeholder and team alignment. Writes reports and organises reviews for complex incidents with a wide audience.
Makes well-judged and timely decisions, identifies problems, and creates effective solutions.
Resolves complex technical issues and requests using a range of tools and techniques.
Assesses and implements new tools and methods to enhance problem-solving capabilities.
During an incident demonstrates strong technical competency and troubleshooting skills, proactively collaborating with other teams to improve future operational response and resolution.
Recognises the broader business context and strategically aligns actions to support organisational goals.
Has an excellent understanding of the FT’s business areas and a very good technological insight into the critical systems used. Suggest opportunities to optimise the use of people, processes, resources, and tools (e.g., funds, technology) and improve efficiency
Effectively listens, understands, and conveys messages in a way that is appropriate to the audience - including verbal, written, use of diagrammes. Uses a range of techniques to influence and make persuasive arguments. Adopts a patient, empathic style, avoids jargon, and checks for understanding in others.
Effectively presents technical decisions and updates to the wider business, listens actively, manages crucial conversations, and provides quality feedback.
During major incidents, assesses and communicates broader business impact in a clear and timely manner.
Collaborates effectively across the organisation.
Leads by example in fostering a collaborative culture across teams. Coordinates efforts and builds consensus to drive project success. Contributes to wider FT initiatives aimed at improving the Technology team.
Continuously seeks and creates opportunities for learning and growth.
Demonstrates continuous learning and continuous improvement in their own work, and encourages the same as part of the team’s work.
Guides oneself and inspires & develops others to achieve common goals. Reflects on their personal growth to identify areas to enhance their performance and for further development.
Guides and influences the team through expertise, and balances mentorship with project leadership. Oversees multiple activities and initiatives, ensuring progress and intervening when necessary to keep work on track.
Demonstrates and shares technical and domain expertise, and develops high-quality, secure and reliable software solutions following industry standards.