The competencies for Senior Engineer 1 in Operations are outlined below. Before reviewing them, it is helpful to review how to use these competencies.
Effectively manages activities within the available people, resources and keeps to expected or communicated timelines. Includes contributing to task break-down and estimating.
Breaks down complex technical requests / issues into manageable tasks. Contributes accurate estimation, planning and progress tracking.
Works independently as an individual at each level, showing self-reliance and initiative, and takes responsibility for completing tasks and seeing them through to completion.
Takes ownership of activities, initiatives, and projects, identifying and solving problems while ensuring alignment with team goals. Prioritises all work without supervision and ensure all incident management processes are followed consistently. Without supervision deals with incidents and alerts, recommends improvements, writes reports and organises incident reviews.
Makes well-judged and timely decisions, identifies problems, and creates effective solutions.
Identifies inefficiencies in existing systems and processes and proposes solutions to improve efficiency, performance, and reliability. Troubleshoots complex issues and works with engineers to improve the capabilities of the Ops Team.
Recognises the broader business context and strategically aligns actions to support organisational goals.
Has a very good knowledge of FT business areas and a deep understanding of the critical systems used, the impact of incidents and possible mitigations
Effectively listens, understands, and conveys messages in a way that is appropriate to the audience - including verbal, written, use of diagrammes. Uses a range of techniques to influence and make persuasive arguments. Adopts a patient, empathic style, avoids jargon, and checks for understanding in others.
Communicates clearly with larger internal groups, facilitating productive discussions and ensures understanding and alignment.
During incidents, adapts their communication style and language for different audiences across the business.
Collaborates effectively across the organisation.
Facilitates team collaboration and engages in cross-functional initiatives and projects. Promotes mutual respect and values diverse perspectives to foster an inclusive working environment.
Continuously seeks and creates opportunities for learning and growth.
Experiments with new tools, technologies and techniques as part of their professional development activities.
Guides oneself and inspires & develops others to achieve common goals. Reflects on their personal growth to identify areas to enhance their performance and for further development.
Leads by example, taking ownership of complex tasks and empowering team members to deliver high quality solutions through feedback, peer reviews, and pairing sessions. Develops documentation and processes to support ongoing team improvement initiatives.
Demonstrates and shares technical and domain expertise, and develops high-quality, secure and reliable software solutions following industry standards.