Engineering competencies v2: a new suite of competencies are now available, view them here or read the FAQ to understand more about this change.

Junior Engineer

The competencies for Junior Engineer in Operations are outlined below. Before reviewing them, it is helpful to review how to use these competencies.

Planning and Organising

Effectively manages activities within the available people, resources and keeps to expected or communicated timelines. Includes contributing to task break-down and estimating.

Understands team operations and best practices, effectively planning and delivering tasks while prioritising work independently with minimal supervision. With occasional support, identifies and performs key tasks required during an incident.

Proficiency: Awareness

Independent Working

Works independently as an individual at each level, showing self-reliance and initiative, and takes responsibility for completing tasks and seeing them through to completion.

Independently completes tasks and responds to issues with support from their team. Takes ownership for tasks and asks for help when required.

Proficiency: Awareness

Problem Solving & Decision Making

Makes well-judged and timely decisions, identifies problems, and creates effective solutions.

Actively troubleshoots issues using appropriate tools, leveraging logs and metrics that help investigate them. Investigates routine alerts and recurring issues efficiently.

Proficiency: Awareness

Business Impact

Recognises the broader business context and strategically aligns actions to support organisational goals.

Is aware of FT business areas, their systems and the impact that incidents have on them. Supports team goals, assisting in project delivery.

Proficiency: Awareness

Communication

Effectively listens, understands, and conveys messages in a way that is appropriate to the audience - including verbal, written, use of diagrammes. Uses a range of techniques to influence and make persuasive arguments. Adopts a patient, empathic style, avoids jargon, and checks for understanding in others.

Presents their work clearly and talks about progress concisely in meetings, explaining their approach. During incidents will provide basic communications.

Proficiency: Awareness

Team Work

Collaborates effectively across the organisation.

Seeks guidance and input from peers, actively participates in discussions, and is eager to assist teammates. Understands how to work effectively with team members in different regions and timezones.

Proficiency: Awareness

Curiosity & Learning

Continuously seeks and creates opportunities for learning and growth.

Builds self-awareness about their strengths and areas for development.

Proficiency: Awareness

Leadership of Self and Others

Guides oneself and inspires & develops others to achieve common goals. Reflects on their personal growth to identify areas to enhance their performance and for further development.

Demonstrates self-motivation, takes initiative, and uses feedback for continuous improvement.

Proficiency: Awareness

Technical

Demonstrates and shares technical and domain expertise, and develops high-quality, secure and reliable software solutions following industry standards.

  1. Writes clear instructions and basic documentation.
  2. Carries out occasional changes to code repos in order to deliver requests and updates.
  3. Uses tooling and systems at a basic level, ensuring they have all the access and permissions to provide operational support.
  4. Supports FT’s systems to a basic level and has familiarity with business critical systems.
  5. Performs technical processes with occasional help or guidance.

Proficiency: Awareness