Engineering Progression

Engineer

The competencies for Engineer in Operations are outlined below. Before reviewing them, it is helpful to review how to use these competencies.

Technical

Support systems and performs technical processes

Examples:

  • Supports the FT's systems consistently and follows processes without help or guidance
  • Has a good understanding of business critical systems

Proficiency: Working knowledge

Perform the technical processes for operations

Examples:

  • Performs technical processes consistently without help or guidance

Proficiency: Working knowledge

Problem solving, troubleshooting, and escalation

Examples:

  • Can troubleshoot and resolve routine issues consistently without help and guidance

Proficiency: Working knowledge

Technical skill sets, how we operate systems

Examples:

  • Familiar with usage of e.g., Heroku, Splunk, Grafana, Heimdall; Also, comfortable with command line tools and how they fit in with the troubleshooting process
  • Aware of existence of e.g., browser developers tools

Proficiency: Working knowledge

Communication

Handling request from users

Examples:

  • Consistently follows predefined processes to handle common user requests
  • Can generally solve most requests without assistance, but still requests help when required

Proficiency: Working knowledge

Incident Management

Examples:

  • Recognises and performs the key tasks that need to happen during an incident, and manages the incident to completion

Proficiency: Working knowledge

Documenting Information

Examples:

  • Creates short guides for common tasks when requested
  • Explains processes in a clear and understandable way
  • Sends docs for review and incorporates team feedback

Proficiency: Working knowledge

Communication

Examples:

  • Updates status page and able to send ITSM with clear business-friendly information
  • Comfortable running internal team meetings

Proficiency: Working knowledge

Delivery

Ownership of tasks & prioritisation

Examples:

  • Takes tasks through to completion, speaking to other teams or doing work or getting assistance where needed
  • Owns onboarding of junior members for standard team tasks
  • Occasionally collaborates with other technical teams across the business

Proficiency: Working knowledge

Helps other teams onboard new services with Ops

Examples:

  • Helps onboard new services and reviews documentation, suggests improvements

Proficiency: Working knowledge

Leadership

Helps the team learn and grow

Examples:

  • Starting to share knowledge and learnings with team by running sessions on specific topics

Proficiency: Working knowledge

Ownership of personal development

Examples:

  • Beginning to build a depth of knowledge in at least one specific area within job role
  • Comfortable in indientify new things they want to learn, and getting support to do so

Proficiency: Working knowledge

Ownership of personal development

Examples:

  • Beginning to build a depth of knowledge in at least one specific area within job role,
  • Comfortable in indientify new things they want to learn, and getting support to do so

Proficiency: Working knowledge

Responds to change

Examples:

  • Learns new ways of working as technology and the business change over time
  • Someone who is comfortable adapting and updating existing processes

Proficiency: Working knowledge

Improves and promotes team visibility between departments

Examples:

  • Collaborates with other P&T teams professionally

Proficiency: Working knowledge

Improves and promotes team visibility between departments

Examples:

  • Collaborates with other P&T teams professionally

Proficiency: Working knowledge

Team values

Examples:

  • Helps encourage team to follow team values, uses their standing in the team to make a positive difference

Proficiency: Working knowledge

Improves the team’s processes (aka Service improvement)

Examples:

  • Picks up and suggests large scale initiatives and service improvement tasks for the team

Proficiency: Working knowledge

Deputising for manager (think of a better phrase for this)

Examples:

  • Takes ownership of delegated leadership tasks without being requested

Proficiency: Working knowledge